Driven by Performance. Powered by People.
MI-Prime Client Supervision (MPCS) is a premium Philippine-based BPO and contact center partner delivering elegant, secure, and performance-driven outsourcing solutions for discerning global brands.
Where technology meets Filipino hospitality — we transform customer interactions into lasting brand loyalty.
A Boutique Outsourcing Partner Built on Excellence
MI-Prime Client Supervision (MPCS) is a boutique outsourcing company established in 2026 in Nueva Ecija, Philippines. We serve businesses that value precision, accountability, and long-term partnership.
We do not simply provide agents — we build supervised, quality-controlled, and fully integrated offshore teams that operate as a seamless extension of your organization.
Our Promise to Clients
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1Absolute confidentiality and data protection
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2Performance-driven KPIs
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3Clear, proactive communication
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4Continuous skills development
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5Long-term partnership value
Services Designed to Meet Every Need
From customer experience to back-office operations, we deliver comprehensive solutions tailored to your business requirements.
Customer Experience Management
- Multichannel Support (Voice, Email, Chat, Social)
- Order and Account Management
- Appointment Coordination
- Customer Retention Programs
- Resolution Management
Back Office Excellence
- Data Processing and Validation
- CRM and System Administration
- Document Control
- Reporting and Compliance Support
Sales Enablement
- Lead Qualification and Nurturing
- Appointment Setting
- Client Follow-Up Programs
- Revenue Support Operations
Industries We Serve
E-commerce
Order management, CX, and fulfillment support for online retailers.
Healthcare
Secure patient support, appointment coordination, and records handling.
Logistics
Shipment tracking, scheduling, and operational coordination services.
Retail
In-store & online support, returns management, and loyalty programs.
Technology
Technical support, onboarding, and SaaS customer success operations.
Experience Outsourcing at a Higher Standard
Selected Talent
Carefully selected and professionally trained workforce
Secure Systems
Cloud telephony and enterprise-grade security
Scalable Structure
Elegant, scalable operational framework
Transparent Reporting
Clear governance and real-time insights
24/7 Operations
Round-the-clock global support capability
Boutique Attention
Personalized service for every client
Quality Leadership
Dedicated leadership and quality supervision
Global Reach
Serving discerning brands worldwide
How We Work
Consultation
We assess your business needs and challenges
Strategy
A tailored outsourcing plan designed for your goals
Onboarding
Seamless setup with training and integration
Execution
Our experts deliver results with precision
Build a Career Where Professionalism Meets Opportunity
At MPCS, we nurture talent, reward excellence, and cultivate future leaders. Join our team of dedicated professionals.
Explore OpportunitiesMeet the Team Behind MPCS
Passionate professionals dedicated to delivering exceptional outsourcing solutions and building lasting partnerships with our clients.
Maricar Tungol
Founder & CEO / Managing Director
Built from the ground up — I lead with frontline experience, strategic vision, and a passion for scaling businesses through exceptional customer experience and empowered Filipino talent.
Abdul Raul Estioko
Co-Founder / Operations Director
From top-performing agent to operations leader — I drive structure, performance, and operational excellence that turns strong teams into high-impact results.
Ma. Liezel Victoria Ramos
Account and business Development Manager
Client-focused and performance-driven — I blend customer success, sales expertise, and team leadership to build strong partnerships and deliver measurable growth.
Fredel Rojas
Operations Manager
With deep cross-industry expertise — I lead with adaptability, precision, and a commitment to developing high-performing teams that consistently exceed expectations.
Jordan Jose
Chief Information Officer (CIO)
Where technology meets strategy — I architect secure, scalable communication systems that bridge complex infrastructure with real business outcomes.
Ready to Scale Smarter?
Get in touch with our team to discuss how MPCS can transform your customer operations and drive growth.
Our Location
2nd Floor, FMNDC Bldg., Salvador St., Santo Cristo,
Guimba, Nueva Ecija 3114,
Philippines
Email Us
info@miprimecs.comOperations
24/7 Global Support